top of page

Job Openings

Program Coordinator

Position Summary

The Program Coordinator assists with the management of The Potter’s Hands Foundation Safe House for residents ages 18 and up who are recovering from sexual exploitation and/or sex trafficking.

Job Roles

  • Directly Reporting to the Program Director any information regarding residents, staff, and volunteers.

  • Assist with management of the part-time house staff and volunteers.

  • Oversee commitment to house policies and procedures, including but not limited to, consequence and infraction management as well as assisting with writing and updating weekly and monthly reports.

  • Model Christian behavior in speech, morals, and actions that are in alignment with The Potter’s Hands Statement of Faith.

  • Assist with the recruitment of and supervise service providers, mentors, and interns to include reference checks of all service providers, interns, and mentors.

  • Assist with the collaboration with other local social service agencies to provide good networking systems for client services and integration into the community.

    • Snap Benefits

    • Health Insurance

    • Cash Assistance

    • Medical Appointments

    • Steuben Mental Health

  • Assist with the development of a community support network for the residents to include social outings, recovery programs and new experiences.

  • Assist with the recruitment and management of volunteer support to include reference checks of all volunteers.

  • Assist with fundraising events as needed.

Job Responsibilities

  • Coach and mentor each resident in developing short-term, mid-term and long-term goals.

  • Prepare and lead group studies to include program curriculum-based studies.

  • Assist with the arrangements for transportation for the residents to attend a weekly worship service.

  • Assist the director with leading processing sessions for each resident at a minimum of 1x per week and additionally when necessary.

  • Assist with the management of all aspects of the residence to include:

  • Supervise residents to ensure that house policies and procedures are followed.

  • Work with part-time staff to manage resident cash budgets and SNAP benefit budget.

  • Maintain house records, volunteer logs and resident files.

  • Work with Program Director to ensure compliance with procedures and smooth operations.

  • Assist program director with developing weekly and monthly calendars and schedules to include, but not limited to, staff schedule, chores and responsibilities of residents, meal planning and outings.

  • Alternate being on call with the Program Director and communicating with the Program Director as needed.

Direct Support Services


Resident Concerns: 

  • Respond to residents’ questions and needs. 

  • Keep a daily log of activities. 

  • Assist with scheduling, house meetings and processing sessions with residents and attend house staff meetings. 



  • Assist in the pick-up and transportation of clients in personal or house vehicles.


Crisis and Conflict Resolution: 

  • Assess and respond to resident crises or conflicts.

  • Assess the need for external assistance.

  • Manage conflicts as they occur, document conflicts, and monitor resident incidents.


Safety and Security: 

  • Assess and manage emergencies according to The Potter’s Hands emergency protocol. 

  • Identify appropriate responses to emergency protocol triggers.

  • Identify when external assistance is needed, and contact the appropriate party (i.e., executive director, law enforcement, medical assistance, etc.). 

  • Monitor the safety and security of the house, including the operation of the alarm system. 

  • Participate in the ongoing development of safety and emergency protocols.


  • Committed interest in the issues surrounding human trafficking, sexual exploitation, and addiction.

  • Commitment to, and agreement with, The Potter’s Hands Foundation Statement of Faith.

  • Experience collaborating with the volunteer community.

  • Strong written and verbal communicator

  • Commitment to teamwork, growth, and transparency

  • Demonstrate experience in multi-tasking, prioritizing, and setting and meeting goals.

  • Keen sense of self identification, personal coping skills and conflict resolution

  • Excellent administrative, organizational and time management skills, planning abilities and attention to detail

  • Proven critical thinking skills and capacity to adjust to changing and challenging environments.

  • Experience in basic administrative functions including Word, Excel, and other support office programs.

  • Proven networking capabilities

  • Demonstrate ability to work in an environment with a team approach to accomplish the goals of the program.

Examples of Specific Job Tasks

  • Contact and set up SNAP appointments. Keep track of and update ongoing paperwork.

  • Contact and setup Fidelis appointments. Keep track of and update ongoing paperwork.

  • Transport residents to and from appointments.

  • Create a weekly dinner menu and grocery list. 

  • Monitor petty cash and reimburse when necessary.

  • Keep inventory of office, household and cleaning supplies and replenish when necessary. Keep track of and turn in all receipts.

  • Update resident medication and emergency information in emergency folder in office.

  • Keep track of and update staff and volunteer paperwork (in filed folders).

  • Assisting or taking the lead with all staff, resident, and/or volunteer issues and concerns when guided by Program Director.

  • Stepping in as the lead when the program director is away or at meetings.

  • Overseeing that residents are completing exercise when scheduled.

  • Keeping all chore schedules, logs, and bulletin board information up to date.

  • Assisting program director with administrative tasks such as creating documents, charts, and logs.

  • Assisting in the updating of procedures or updates to any guideline or protocol.

  • Any additional tasks or items requested by the Program Director.

Salary based on experience

To apply, send the following:

Resume, 3 references, a letter of interest to or


The Potter’s Hands Foundation, Inc.

P. O. Box 1564

Corning, NY 14830




bottom of page