Job Openings

Program Coordinator

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Position Summary

The Program Coordinator assists with the management of The Potter’s Hands Foundation Safe House for residents ages 18 and up who are recovering from sexual exploitation and/or sex trafficking.

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Job Roles

• Directly Reporting to the Program Director any information regarding residents, staff, and volunteers.

• Assist with management of the part-time house staff and volunteers.

• Oversee commitment to house policies and procedures, including but not limited to, consequence and infraction management as well as assisting with writing and updating weekly and monthly reports.

• Model Christian behavior in speech, morals, and actions that are in alignment with The Potter’s Hands Statement of Faith.

• Assist with the recruitment of and supervise service providers, mentors, and interns to include reference checks of all service providers, interns, and mentors.

• Assist with the collaboration with other local social service agencies to provide good networking systems for client services and integration into the community.

  • Snap Benefits

  • Health Insurance

  • Cash Assistance

  • Medical Appointments

  • Steuben Mental Health

• Assist with the development of a community support network for the residents to include social outings, recovery programs and new experiences.

• Assist with the recruitment and management of volunteer support to include reference checks of all volunteers.

• Assist with fundraising events as needed.

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Job Responsibilities

• Coach and mentor each resident in developing short-term, mid-term and long-term goals.

• Prepare and lead group studies to include program curriculum-based studies.

• Assist with the arrangements for transportation for the residents to attend a weekly worship service.

• Assist the director with leading processing sessions for each resident at a minimum of 1x per week and additionally when necessary.

• Assist with the management of all aspects of the residence to include:

• Supervise residents to ensure that house policies and procedures are followed.

• Work with part-time staff to manage resident cash budgets and SNAP benefit budget.

• Maintain house records, volunteer logs and resident files.

• Work with Program Director to ensure compliance with procedures and smooth operations.

• Assist program director with developing weekly and monthly calendars and schedules to include, but not limited to, staff schedule, chores and responsibilities of residents, meal planning and outings.

• Alternate being on call with the Program Director and communicating with the Program Director as needed.

Direct Support Services

 

Resident Concerns: 

• Respond to residents’ questions and needs. 

• Keep a daily log of activities. 

• Assist with scheduling, house meetings and processing sessions with residents and attend house staff meetings. 

 

Transportation: 

• Assist in the pick-up and transportation of clients in personal or house vehicles.

 

Crisis and Conflict Resolution: 

• Assess and respond to resident crises or conflicts.

• Assess the need for external assistance.

• Manage conflicts as they occur, document conflicts, and monitor resident incidents.

 

Safety and Security: 

• Assess and manage emergencies according to The Potter’s Hands emergency protocol. 

• Identify appropriate responses to emergency protocol triggers.

• Identify when external assistance is needed, and contact the appropriate party (i.e., executive director, law enforcement, medical assistance, etc.). 

• Monitor the safety and security of the house, including the operation of the alarm system. 

• Participate in the ongoing development of safety and emergency protocols.

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Qualifications

• Committed interest in the issues surrounding human trafficking, sexual exploitation, and addiction.

• Commitment to, and agreement with, The Potter’s Hands Foundation Statement of Faith.

• Experience collaborating with the volunteer community.

• Strong written and verbal communicator

• Commitment to teamwork, growth, and transparency

• Demonstrate experience in multi-tasking, prioritizing, and setting and meeting goals.

• Keen sense of self identification, personal coping skills and conflict resolution

• Excellent administrative, organizational and time management skills, planning abilities and attention to detail

• Proven critical thinking skills and capacity to adjust to changing and challenging environments.

• Experience in basic administrative functions including Word, Excel, and other support office programs.

• Proven networking capabilities

• Demonstrate ability to work in an environment with a team approach to accomplish the goals of the program.

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Examples of Specific Job Tasks

• Contact and set up SNAP appointments. Keep track of and update ongoing paperwork.

• Contact and setup Fidelis appointments. Keep track of and update ongoing paperwork.

• Transport residents to and from appointments.

• Create a weekly dinner menu and grocery list. 

• Monitor petty cash and reimburse when necessary.

• Keep inventory of office, household and cleaning supplies and replenish when necessary. Keep track of and turn in all receipts.

• Update resident medication and emergency information in emergency folder in office.

• Keep track of and update staff and volunteer paperwork (in filed folders).

• Assisting or taking the lead with all staff, resident, and/or volunteer issues and concerns when guided by Program Director.

• Stepping in as the lead when the program director is away or at meetings.

• Overseeing that residents are completing exercise when scheduled.

• Keeping all chore schedules, logs, and bulletin board information up to date.

• Assisting program director with administrative tasks such as creating documents, charts, and logs.

• Assisting in the updating of procedures or updates to any guideline or protocol.

• Any additional tasks or items requested by the Program Director.

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Salary based on experience

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To apply, send the following:

Resume, 3 references, a letter of interest to

thepottershandsfoundation@gmail.com or

 

The Potter’s Hands Foundation, Inc.

P. O. Box 1564

Corning, NY 14830